Send us a message
Tell us the models, part numbers or quantities you need. We answer most enquiries within one business day (GMT+8).
Wholesale office
Everything ships from our own factory in Shenzhen. Reach us directly by phone, WhatsApp or email.
Xicart
Shenzhen Jiexinhui Technology Co., Ltd.
- Factory & office
Building #3, HuaQiang Industrial Park
(Get Directions)
Qing Feng Boulevard #43, Long Gang
Shenzhen, Guangdong 518000, China - Business hours
Mon - Sun, 9:00 AM - 10:00 PM (GMT+8)
Frequently Asked Questions
Product
Materials, compatibility checks and OEM options for the parts we ship.
What materials are used in your parts and accessories?
We supply OEM-grade replacement parts and accessories produced in certified factories: tempered glass with 9H hardness, TPU and polycarbonate cases, battery cells graded before assembly, and USB-C or Lightning cables built with pure copper cores. Every batch is sampled and function-tested before it leaves our Shenzhen warehouse, and refurbished devices are graded A+, A or B so you always know exactly what you are buying.
How can I confirm a part fits my device model?
Each product page lists the exact compatible model numbers, so start by matching yours against that list. If your model is not shown, send us a photo of the original part or the device back cover and we will cross-check it for you — most requests are answered within one business day. We cover Apple, Samsung, Huawei, Xiaomi and Oppo ranges, and we never ship a part until the compatibility is confirmed.
Do you support OEM, custom moulds or private labelling?
Yes. We regularly produce custom moulds, printed logos and retail-ready packaging for distributors and repair chains. Most OEM projects start at 500 pieces per model, tooling depending on the part, with moulding taking roughly 15 to 25 days after artwork approval. We always build a pre-production sample first so you can check quality and fit before committing to the full batch.
Orders
Processing times, carriers, tracking and what happens if you need to change an order.
How soon do you ship, and which carriers do you use?
In-stock items are packed and handed over within one to two business days from our Shenzhen warehouse, and same-day dispatch is available for orders confirmed before 3 PM GMT+8. Sample and small-batch orders travel with DHL, FedEx or UPS and usually arrive in three to seven days, while palletised wholesale volumes can move by air or sea freight at lower cost. Commercial invoice and packing list are included with every shipment.
How do I track my order?
As soon as your parcel is collected we email the carrier tracking number, and it also appears in the order history of your account. Express tracking numbers normally go live within twelve hours; economy freight can take up to forty-eight hours. If there is still no movement after that window, email sales@xicart.com with your order number and we will chase the carrier directly and report back the same day.
Can I modify or cancel my order after placing it?
Yes, as long as the parcel has not left the packing bench — typically the first twelve hours after payment. Contact us by phone, WhatsApp or email with your order number and we will adjust quantities, sizes or the delivery address, or cancel it entirely for a full refund. Once the shipment has been collected we can no longer edit it, but you still have our return and exchange options.
Payments
How to pay, and how pricing works for repeat wholesale volumes.
Which payment methods do you accept?
We accept PayPal, Visa and Mastercard for samples and small orders, and we settle larger wholesale invoices by T/T bank transfer or Wise, which avoid the platform fee. Prices are quoted in US dollars on request, with EUR also available for European buyers. Bank details are only sent from our sales@xicart.com address, so please confirm them by phone before transferring funds for the first time.
Do bulk orders get better pricing or credit terms?
Yes. Unit prices drop at 100, 500 and 1,000 pieces per model, and mixed-model orders can be combined to reach a tier if they ship together. Customers who have completed three or more settled orders may apply for thirty-day credit terms after a short review. Larger programmes can also qualify for shared freight cost, consolidated containers and priority production slots during peak seasons.
Still need an answer?
Tell us the models and quantities you need and our sales team will quote within one business day. Compatibility checks are free.